Terms of Service

1. Acceptance of Terms

By accessing and using the website at rafsonsmedbilling.com and any services provided by Rafsons Med Billing, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

2. Description of Services

Rafsons Med Billing provides professional revenue cycle management (RCM) services to healthcare providers, including but not limited to:

• Medical billing and coding services
• Accounts receivable (AR) follow-up and collections
• Provider credentialing and payer enrollment
• Denial management and appeals
• Prior authorization management
• Insurance eligibility verification
• Revenue cycle consulting and analysis

3. User Obligations

When using our website and services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use our services only for lawful healthcare billing purposes
• Comply with all applicable healthcare regulations including HIPAA
• Not attempt to gain unauthorized access to our systems
• Not use our services to transmit malicious code or harmful content

4. HIPAA Compliance and Business Associate Agreement

Rafsons Med Billing acts as a Business Associate as defined under HIPAA. Before accessing any Protected Health Information (PHI) on behalf of a client, we require a signed Business Associate Agreement (BAA). By engaging our services, you acknowledge:

• You are a Covered Entity or Business Associate under HIPAA
• A BAA must be executed prior to sharing any PHI
• Both parties are responsible for compliance with applicable HIPAA regulations

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Rafsons Med Billing and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. Rafsons Med Billing makes no warranties, expressed or implied, regarding the accuracy, reliability, or availability of our services. We do not warrant that our services will be uninterrupted or error-free.

7. Limitation of Liability

To the maximum extent permitted by law, Rafsons Med Billing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for services in the three months preceding the claim.

8. Service Agreements and Fees

Specific service terms, fees, and payment schedules are outlined in individual service agreements. General terms include:

• Services are provided on a month-to-month basis unless otherwise agreed
• Fees are based on a percentage of collections or a flat rate as agreed
• Either party may terminate services with 30 days written notice
• Client data will be returned upon termination within 30 days

9. Third-Party Links and Advertising

Our website may contain links to third-party websites and display advertisements through Google AdSense. We are not responsible for the content or privacy practices of third-party sites. Advertisements are served by Google and are subject to Google's advertising policies. We do not endorse third-party products or services advertised on our site.

10. Governing Law

These Terms of Service are governed by the laws of the State of New York, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the courts of New York County, New York.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

For questions about these Terms of Service: