Accounts Receivable Management

Accounts Receivable Review and Payer Follow-Up

AR Aging Review Payer Follow-Up Appeal Coordination Payment Posting

Overview

Accounts receivable follow-up helps practices understand the status of unpaid claims and decide what action is appropriate. The work may include reviewing aging, checking payer responses, coordinating corrections or appeals, and reconciling payments.

Rafsons Med Billing can discuss AR workflows with your team, including the payer types, systems, reports, and follow-up responsibilities that fit the proposed engagement.

Recovery and timing depend on the claim, documentation, payer rules, filing limits, and other case-specific factors. No collection result is guaranteed.

Possible Service Activities

AR Aging Review

Review open balances by age, payer, balance, and filing deadline to help prioritize follow-up.

Payer Follow-Up

Track payer responses and coordinate the next action for outstanding claims.

Aging Review

Review assigned balances by age, payer, amount, and relevant filing deadline.

Secondary Claim Coordination

Review coordination-of-benefits responses and help route secondary claim work within the agreed scope.

Payer Contact Tracking

Record payer inquiries, responses, and follow-up steps through agreed channels.

AR Reporting

Agree on reporting frequency and fields for completed work, open items, and next actions.

How Work May Be Organized

Review Aging Data

Review available aging information, claim history, and relevant filing deadlines for assigned accounts.

Agree on Priorities

Set follow-up priorities with the practice based on agreed criteria and available claim information.

Contact Payers

Use the agreed payer channels to request status and record the response and next step.

Coordinate Corrections or Appeals

Where appropriate, coordinate corrections or appeal materials using information supplied or approved by the practice.

Record Payments and Open Items

Record remittance details and report unresolved balances through the agreed process.

Frequently Asked Questions

How quickly can you begin working our existing AR backlog?+

Start timing depends on the agreed scope, access, and information needed. We confirm a transition plan with your team before work begins.

How are write-offs handled?+

Write-off authority and recommendations should be defined in the service agreement. We do not recommend pursuing claims without reviewing applicable payer rules, deadlines, and practice instructions.

Do you handle patient AR collections as well?+

Ask us about patient balance workflows, available communication methods, and how they would be covered by the service agreement.

What payers do you follow up with?+

Payer support depends on the engagement and the information available. Share the payer types you need help with so we can confirm fit.